Retour voorwaarden

  • Returns & Replacements

    Undeliverable Orders
    Orders that have been correctly despatched to the shipping address as supplied by the customer, and which are subsequently returned to Saabpartners.com vof as undeliverable, whether by courier or postal service, are subject to a maximum refund of the value of the products ordered only, (not including shipping costs). Furthermore, the customer is also liable to pay any applicable return postage costs, as well as make further payment for re-shipment should this be required. To avoid this situation, you are strongly advised to double check that the shipping address you provide for your order is accurate.

    Tax Charges
    Saabpartners.com vof, is registered in The Netherlands for VAT. Registration Number NL851452115B01. All orders to destinations within the EEC have VAT included in the value of the order. If we ship to an official registrered company within the EEC with valid VAT number we are allowed to ship without VAT upon adding the clients VAT number. Orders shipped to non-EU destinations do not have to pay VAT. Prices do not include any customs duty and excise or any other local taxes for goods shipped outside the EU. All such duties and taxes shall be paid by Customer, but Customer shall not be liable to pay any tax to the extent it has complied with the relevant tax exemption requirements and delivered to Seller satisfactory documentary proof acceptable to Seller of exemption from such tax.

    Guarantee
    All our products (with exception of electronic components) are supplied with 6 months guarantee without mileage restriction and another 18 months with a max of 100.000 kms in two years starting from the day the product is sold.Components must be assembled-, and regular service has to be done ,according to manufacturer's specifications and by qualified personnel.

    Cancellation
    If you are a EEC customer, you have a statutory right to cancel your order within 14 days of receipt. You may do this by taking or sending by post, fax or e-mail a WRITTEN notice of cancellation to:

    Saabpartners.com vof
    Loberingemaat 5a
    7942 JD Meppel
    The Netherlands
    Tel. +31.522.278158

    Email us via our contact page
    Tel: +31.522.278158
    Fax: +31.522.278155

    Please note that the above right does not apply for any non-defective ECU or PPC upgrades that have been specifically programmed for your vehicle, these items are not returnable under any circumstances.

    When returning goods, please state your full name and address and the Returns Merchant Authorisation number (RMA) you have been issued with to identify your order. Any order returned to us without this information will be refused.You have until the expiry of FOURTEEN WORKING DAYS (i.e. excluding Saturday, Sunday, bank holidays and public holidays), starting with the day after the products are delivered, to exercise this right. If you exercise your right to cancel, any money you have paid for your order will be refunded not including your expense of returning the products.

    If you wish to exercise your right to cancel, you must also take good care of the products until you return them and ship the product to us. All items must be returned unused in their original packaging and in a saleable condition. All returns must be well packaged to protect items from damage in transit. Any damage that occurs in transit to Saabpartners.com vof will be deemed to be the responsibility of the customer and any costs arising from this will be for the customers account. All returns should be sent using an insured postal service. We do not accept proof of postage as proof of delivery.

    Any stock order placed that has been correctly supplied by Saabpartners.com vof and is subsequently not required can be returned to us unused, subject to a restocking fee of 20%. In this instance, the cost of return carriage must be paid by the customer.

    Non-stock or Special orders (i.e. those that have been ordered specifically for your vehicle and can not be resold) cannot be cancelled.

    Stock orders can be cancelled prior to despatch without penalty.

    Inspection/Return procedures
    Customer shall inspect the products within 30 days of receipt, such period being confirmed by Customer to be a reasonable period to examine the products for defects or shortfalls, and notify Saabpartners.com vof promptly of any non-conformance. Failure to notify Saabpartners.com vof. within that 30-day period will constitute acceptance of the products for all purposes.

    No product may be returned for any reason without the prior approval of Saabpartners.com vof. Customer is responsible for returning products to Saabpartners.com vof at the Customer's risk and expense. Prior to returning product(s) to Saabpartners.com vof the Customer must obtain a Return Material Authorisation ("RMA") number from Saabpartners.com vof by emailing us via our contact page or calling +31.522.278158. Saabpartners.com vof shall not be responsible for failure of the delivery service to make on-time delivery. Customer must ship the product(s) to Saabpartners.com vof in the original packaging, prepaid and insured, with the RMA number clearly identified on the packaging.

    Saabpartners.com vof does its best to ensure that your order is supplied correctly and with all items in good working order, if in the unlikely event that any goods are found to be faulty or supplied incorrectly, we will be happy to send you a replacement as soon as is possible. Please note though that Saabpartners.com vof will require payment for any replacement items sent out prior to return/receipt of the original item to Saabpartners.com. Shipping charges for replacement items will be covered by Saabpartners.com, furthermore you will be refunded for your postal/shipping costs incurred in returning the faulty/incorrect items to Saabpartners.com vof.

    Please note that once you have been issued with an RMA, goods to be returned should be despatched promptly via insured delivery service to Saanpartners.com vof at the address provided below. All goods to be returned MUST be returned within 14 days of issue of your RMA. Any goods not returned within a 14 day period following issue of your RMA may be subject to additional charges or in certain circumstances become non-refundable.

    International Returns

    As above you must contact us prior to returning any items to us. Once authorised for return, all packages must be clearly and prominantly marked on the outside of the package as being 'returned to original sender' it is also important that this is clearly marked on any customs documentation together with the reason for return. Any packages not clearly marked as such may become liable for import duty and taxes, in this instance delivery to us may be refused or duties/taxes charged as such to the sender.

    Returned products should be shipped together with your RMA to the following address:

    All returns should be sent to:
    Returns Department
    Saabpartners.com vof,
    Loberingemaat 5a
    7942 JD Meppel
    The Netherlands

    Email us via our contact page
    Tel: +31.522.278158
    Fax: +31.522.278155

    Any product(s) returned to Saabpartners.com.vof shall become the property of Saabpartners.com vof. If Saabpartners.com vof determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturers warranty, Saabpartners.com vof reserves the right to charge Customer for the parts. Seller will advise the Customer prior to assessing these charges.